Returns & Exchanges
We want you to love your Orbitkey gear, so if you are not 100% satisfied with your purchase, we offer a 30-day return window for all items in original, unused condition. Please note that personalized or final sale items are excluded from our standard return policy.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.
Ship It Back
Download and print your prepaid shipping label from the portal, then drop off the package at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing